Trial, Cancellation & Refund Policy

1.First Subscription: A Free Trial

The first MBX Reach subscription includes one introductory free trial: 7 full days for a monthly plan or 30 full days for an annual plan. Stripe collects a payment method at checkout but does not charge the subscription during the trial. The trial begins when you complete the initial subscription checkout. The free plan is separate and does not start this trial.

The trial is offered once per customer account, not once per workspace, plan, billing cycle or subscription. Cancelling and subscribing again, changing plans or renewing does not create another trial. A separately granted promotional gift may defer the first charge longer; the exact first billing date is shown before confirmation.

2.When Stripe Charges You

Monthly: after 7 full days, the first full monthly charge is due at the start of day 8. Annual: after 30 full days, the first full annual charge is due at the start of day 31. These are elapsed periods from the trial start, not calendar months or midnight cutoffs. Checkout and the Plan page show the scheduled billing date; the Plan page shows the trial end in UTC.

Unless you cancel before the trial ends, the subscription automatically becomes paid. The paid month or year begins at the end of the trial. Later renewals are charged in full at the start of each new billing period, without another 7-day or 30-day trial. Applicable taxes and the total due are disclosed at checkout.

3.How to Cancel During the Trial

Open your workspace, choose Plan, then Manage billing, and cancel the subscription in the Stripe portal. Complete the cancellation before the trial-end timestamp. Cancellation stops the first subscription charge and all later renewals. Access continues until the trial ends, then the workspace moves to the free plan. No subscription payment was collected, so no refund request is needed.

Plan and billing-cycle changes and purchases of extra email packs are unavailable during the introductory trial, so these actions cannot unexpectedly end the trial or create an immediate charge.

4.Cancellation After a Charge

Once a monthly or annual charge has been collected, cancellation stops the next renewal and does not return that charge. You keep access until the end of the full month or year already paid for. Cancelling on day 2 of a paid month or day 4 of a renewed year has the same effect: access lasts to that period's end and there is no further renewal charge.

There are no refunds or proportional refunds for unused months, days or hours when you cancel. There is no post-charge 7-day or 30-day money-back window, including on the first charge. The introductory period is a trial before payment, not a refund period after payment.

Upgrades to a higher plan take effect immediately after successful payment, including when changing the billing cycle. Stripe credits unused prepaid time against the new charge; this is a billing adjustment, not a cash refund. Changing the billing cycle on an immediate upgrade starts the new cycle on the change date. Downgrades take effect only at the end of the current paid month or year, with the current plan and access preserved until then and no refund for unused time. On the same plan, monthly-to-annual billing starts immediately; annual-to-monthly billing starts after the paid year ends. No plan change grants a new introductory trial.

5.Refunds for Billing Errors

Cancelling during the trial needs no refund, and cancelling a correctly billed subscription does not create a refund. If you believe a charge is a duplicate, incorrect or unauthorized, contact support form with the invoice reference and the email on your account. Never send your full card number.

When a billing error is confirmed, any refund is sent through Stripe to the original payment method. Bank processing times vary. Automatic corrections for duplicate subscriptions or charges that should not have been collected remain in place. This section does not offer an additional cancellation window or a proportional refund for unused service.

This policy does not limit any rights or remedies that applicable law makes mandatory.

6.Your Data and Account Closure

Each workspace has its own subscription. Pro or Scale on the account's first workspace allows up to 10 workspaces in total. Losing that plan prevents creating additional workspaces but does not interrupt other workspaces with their own paid plans. Cancelling renewal or failing to pay does not delete your data. After the paid period or trial ends, or payment recovery is exhausted, only the first workspace can continue on Free. An additional workspace is frozen: you can download its contacts and manage billing to reactivate it, but its other functions stop. Contacts, forms, campaigns and reports are retained.

Deleting a workspace or closing your account is a different action: it ends access and the subscription immediately and deletes data on the timetable in the Terms. It does not refund a period already paid. To keep access through the paid period, cancel renewal through Manage billing instead of deleting your account.

7.Policy Changes

The version date identifies this policy. Changes are prospective and do not remove rights already attached to an earlier contract or charge. Where a change materially reduces existing contractual rights, we give active subscribers at least 30 days' notice before it takes effect.

8.Governing Law and Venue

This policy is part of the Terms of Service and is governed by the laws of the State of New Jersey, United States. Disputes are subject to the New Jersey venue provisions in the Terms, without limiting mandatory rights that cannot be waived.